Combined Shipping

Consolidate your shipping and save ! We offer discount on the shipping of each item paid for at the same time. Full shipping will be charged for the item with the highest shipping cost, other items will be charged at 50% or less. Just wait for all your items to end before making payment.

Email us to ask for combined shipping

Automatic Emails

You will be sent an automatic email the afternoon your order is dispatched. This email contains information on when the package was sent, what address it was sent to, what courier it was sent on and your tracking number. It also contains information on how you can contact the contact the courier to track your package or to find out what time the driver will be in your area.

What Courier do you use?

We primarily use CourierPost, FASTWAY and NZ POST. All items are well-wrapped as we want your order to arrive in the same condition as it was sent out! Your order will usually be sent in a courier satchel, or if it's a large order, a well-padded box. Tracking number will be provided on the same day product dispatched.

How long will delivery take?

Usually, for payments received after a working night, we send the order out the following working day.

Usually take 1-2 days in North Island and 2-3 days to South Island. Delivery lead time is not guaranteed but just reference.

For rural deliveries, please allow an extra day or two above the normal delivery time.

Please note: These times are guidelines only, and can't be guaranteed due to any number of unforeseen circumstances.

Special shipping requirements

If you have any special requirements with regards to shipping (i.e. you're buying it as a gift), just let us know and we'll try our best to accommodate your needs. :)

What if I'm rural?

A rural delivery fee is charged by couriers to deliver items to rural addresses.

Please note: Rural deliveries will take a day or two above the normal delivery time, as it has to be passed on to the rural contractor. If you're in a hurry and need your order as soon as possible, it is best to either arrange a non-rural address or arrange to pick it up at your nearest CourierPost depot.

How can you tell if you are rural? If your mail is delivered by the rural postie, then you are most likely to be rural delivery. :)

What about P.O. Box deliveries?

Yes, as we mainly use CourierPost and NZ Post, both companies has exclusive P.O. Box delivery rights

Can I pickup my order?

Yes. It is recommended to make a contact with us before you pick up

so we can make sure product is ready when you are here.